Skip to main content

Troubleshooting

1. Reboot the system using MQTT broker​

  • /system/reboot: Initiates a system reboot.
tip

You can read more about rebooting a system using MQTT here.

2. Restart the Device​

  • Press the reset button on the back of the FIBER
  • Wait up to a minute.

3. Check Power Supply and Network Connectivity​

If restarting the device via the button does not resolve the issue, please check the power supply:

  • Ensure that the power adapter is securely plugged into both the FIBER device and the power outlet.
  • Check the network cables to ensure they are securely connected to the FIBER device and the router.
  • If everything is working, then disconnect power to the FIBER device by turning it off.
  • Wait for a few minutes.
  • Turn on the FIBER device again and allow it some time to fully boot up.

4. Reinstall image and run the FIBER​

  • Follow the installation instructions outlined in section FIBER Installation of this documentation.

  • Log in to the target

    ssh root@[ip address]

  • Run the installation script using the following command:

    /app/scripts/install.sh